CTC Store Shipping & Return Policies

Welcome to Cerebrum Tutoring Center's comprehensive shipping and return policy page. As an educational services company dedicated to language excellence and professional development in the Philippines and Southeast Asia, we maintain transparent and fair policies for all our digital products and branded merchandise. Our commitment to customer satisfaction extends beyond our tutoring services to every purchase made through our online store.

Whether you're ordering our educational resources, branded merchandise, or digital downloads, we've designed our policies to provide clarity and peace of mind for our valued clients. Please review the following policies carefully to understand your rights and responsibilities when shopping with Cerebrum Tutoring Center.

Shipping Policies

Cerebrum Tutoring Center is committed to delivering your educational materials and branded merchandise safely and efficiently. All physical products are shipped from our fulfillment partners to ensure quality and timely delivery across the Philippines and internationally.

Digital Products Policy

Digital product access, usage rights, and refund policies for e-books, workbooks, and educational resources. Includes download procedures and intellectual property guidelines.

Refund Processing

Detailed refund processing procedures including eligibility requirements, timeframes, payment method considerations, and documentation needed for refund requests.

Defective Items

Procedures for reporting and replacing defective merchandise including manufacturing defects, quality issues, and coordination with our fulfillment partners.

Physical Product Returns

Comprehensive return policy for physical products including branded merchandise and educational materials. Covers return timeframes, eligible items, refund processing, and procedures for damaged goods.

Return Shipping

Complete return shipping procedures including authorization requirements, packaging guidelines, recommended carriers, and customer responsibilities for domestic and international returns.

Exchanges

Product exchange procedures for size, color, or defective item replacements including eligibility requirements, authorization process, and shipping arrangements.

What Our Clients Say

M. Santos, Cebu

"The shipping process was exactly as described on their policies page. My order arrived within the timeframe they promised, and the packaging was secure. It's refreshing to work with a company that sets clear expectations and delivers on them."